Great Pet Products - For Great Pets Like Yours

Thanks for your interest in Carolina Pet Store.

In business since January, 2003, our mission is to provide the best pet supplies available at competitive prices. We will be adding extra features over the next few months, so come back regularly.

Our contact information


By postal mail:
CarolinaPetStore.com
541 Hogan Bowers Road
Thomasville, NC 27360



info@carolinapetstore.com

Shipping

Items normally ship within 24-48 hours of cleared payment via UPS or USPS (weekends & holidays excluded).

Backorders

We strive to keep adequate stock of all items advertised, but there are rare occaisions when an advertised item may be temporarily out of stock. In the event an item is out of stock at time of order, you will be notified of the backorder time and given the option of waiting on the backorder or receiving a full refund of your purchase price.

Our Return Policy

If we ship an item to you that is damaged or incorrect, please contact us immediately and we will be happy to replace or give a full refund for that item. All other returns must be made within 10 days of receipt. Please contact us to receive a Return Authorization Number before you return any merchandise. Refunds for reasons other than damaged or incorrect merchandise will be less shipping charges plus a 15% restocking fee. Items returned for reasons other than incorrect or damaged merchandise must be returned in unused and resaleable condition. Return shipping for reasons other than damaged or incorrect merchandise is the responsibility of the buyer.

Frequently Asked Questions:



Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: When should I expect my order to ship?
A: Most orders ship within 24-48 hours of receipt of cleared payment.

Q: What forms of payment do you accept?
A: We accept most major credit cards (MasterCard, Visa, Discover, AMEX), and we accept PayPal payments as well. If you prefer to pay by Money Order or Cashier's Check, simply contact us by email or phone and we'll be happy to make arrangements to place the order manually for you.

Q: Will payments be charged to my Debit/Credit card immediately?
A: Your card will not be charged until your order is shipped. There will be an authorization request placed on the card at the time of order to ensure the account is in good standing.

Q: Is my personal Information safe when shopping at CarolinaPetStore.com?
A: Absolutely! We use 128 bit SSL technology to secure all pages that require you to enter any sensitive information such as credit card numbers.

Q: Do I have to become a member to buy from CarolinaPetStore.com?
A: No.

Q: How do I get my free shipping for orders totaling over $75?
A: Simply enter the code "freeship" in the coupon code box, and click "apply" in the shopping cart.

Q: Do you have a retail storefront where I can pick up products locally?
A: At this time we do not have a storefront. We hope to be able to do so in the future.